Your support from MedTeam begins before your system is installed. We start by reviewing any system you may have to determine what hardware and software you need for MedTeam. Then we collect information to customize your system. If you request, we also convert information from an existing system and load it into your MedTeam database. You receive on-site training before implementing the system so that your staff is prepared for the transition. And we don’t stop there. We’re on-site for the first few days you go live to support your staff should any questions arise during the workday.
After implementation you can turn to the MedTeam Help Desk when you need support. Place your request by phone or pager from 7 a.m. to 7 p.m. weekdays, or send an e-mail at any time. You hear from us within 24 hours and most of the time we immediately resolve requests for support. Using the network, we may connect to the caller’s system to see exactly what’s happening and move the cursor to demonstrate how to accomplish a task.
In addition to the MedTeam Help Desk support, you also get our ear. We consider your requests for changes to the system and implement enhancements as feasible. We will address any revision specific to your organization through a proposal process.
With MedTeam, you essentially get an information technology staff for the price of the system. We take responsibility for maintenance and keeping you informed of technical issues, you retain control. When you select our system, you gain a team.